Return & Cancellation Policy
Last updated September 17, 2025
Return & Cancellation Policy
Because of the delicate nature of our products, we are unable to accept returns once an order has been processed and shipped. However, we do allow order cancellations, but they must be requested before your order leaves our facility. Once your package has shipped, we are no longer able to make changes or cancel the order.
If you need immediate assistance, would like to cancel your order, or if you have received an item that is damaged, incorrect, or incomplete, please don’t hesitate to contact us at support@thepeptide.com.
Product Issues & Damages
We kindly ask that you inspect your package immediately upon delivery. If you notice any issues, such as receiving the wrong item, a damaged product, or anything defective, please reach out to us right away so we can look into the issue and resolve it promptly.
Refunds
If a refund is authorized, we will issue it back to your original payment method within 10 business days. Please keep in mind that banks and credit card processors may take additional time to post the funds.
If it has been more than 15 business days since your refund was approved and you have not received it, feel free to contact us for assistance at support@thepeptide.com.
Our Products are for research and/or investigative purposes and are not suitable for direct human consumption or consumers, nor are they intended for clinical or therapeutic use.
The statements and products listed on this website are not intended to diagnose, treat, cure, or prevent any disease. As such, they have not been evaluated or approved by the Federal Food and Drug Administration (the "FDA"). We are not a compounding pharmacy or outsourcing facility as defined under either Section 503A and 503B of the Federal Food, Drug, and Cosmetic act.